GoWake Access Transportation

GoWake Access is a Wake County transportation program providing eligible residents with door-to-door, shared-ride transportation to approved destinations. Depending on the program and eligibility requirements, transportation may be available for medical appointments and other essential trips. Residents should contact GoWake Access to determine eligibility, available services, fares, scheduling requirements, and how to apply.

GoWake Access provides door-to-door, shared-ride transportation for Wake County residents who are 60 or older, have a disability, need work-related transportation, live in a rural service zone, or take part in a sponsored program such as Medicaid, Public Health, or Work First. Rides must be reserved by phone at 919-212-7005 (TTY 800-735-2962). Transportation runs Monday through Saturday, 6 a.m. to 6 p.m., except holidays; the call center is open Monday through Friday, 8 a.m. to 5 p.m. Programs and fares: Medicaid Transportation to Medicaid-covered medical appointments is free of charge (active Medicaid required; appointment must be covered by Medicaid). Elderly Disabled Transportation Assistance (EDTAP) for adults 60+ and people with disabilities, Rural General Public (RGP) for rural-zone residents, Employment transportation to and from a job or job interview, and Wake Transit Plan General Public for trips outside Raleigh or Cary cost $2 within the same city or $4 to a different town or city. Age, disability, employment, or Medicaid status may be verified by reservation staff. All trips are subject to seat availability. Scheduling: you must have both the pickup and destination addresses ready when you call. General public riders should call the day before the trip; Medicaid riders must call at least three business days before an appointment (five days for trips outside Wake County). Seats are first-come, based on availability. Cancel at least one hour before pickup by calling 919-996-3444 (Medicaid ride status or cancellations: 919-996-4444). Wheelchair-accessible vehicles and other accommodations may be available for this door-to-door service; tell the reservation agent what you need when you book. Spanish-language assistance is available. Because eligibility, fares, and trip availability can change, confirm current details with GoWake Access when you call.

Wake County residents who are age 60 or older, have a disability, need work-related transportation, live in a rural service zone, or participate in a sponsored program (Medicaid, Public Health, Work First). Age, disability, employment, or Medicaid status may be verified when you book.

Transportation: Mon-Sat, 6 a.m.-6 p.m. (except holidays). Call Center: Mon-Fri, 8 a.m.-5 p.m.

Varies

220 Swinburne Road, Raleigh, NC 27620

Serves: Wake County. Some programs are limited to rural service zones of Wake County, and the Wake Transit Plan General Public program covers trips outside Raleigh or Cary. Medicaid trips require active Medicaid.

Languages: English; Spanish

Verified against the official Wake County Government GoWake Access Transportation page (wake.gov) on 2026-10-21. Phone 919-212-7005 and TTY 800-735-2962 confirmed; address 220 Swinburne Road, Raleigh confirmed. Fares of $2 within the same city / $4 to a different town or city and free Medicaid trips confirmed. Transportation hours Mon-Sat 6 a.m.-6 p.m. excluding holidays confirmed.

10/21/2026